Cancellation Policy

Laboratory Safety Institute (LSI) Refund & Cancellation Policy

At the Laboratory Safety Institute (LSI), we are committed to providing high-quality safety education and resources. We understand that plans can change, and we strive to make our registration and cancellation process as transparent as possible.

Please review our policy regarding course registration refunds, alternative payment methods, third-party platform contributions, and digital product orders below.

1. Course & Event Cancellation Policy

  • Standard Cancellation: Once a registration payment is processed, you can receive a refund up until 7 days prior to the start of the course if you know you will not be able to attend.
  • 100% Course Credit Option: All cancellations received 7 days prior to the course, seminar, or webinar qualify for 100 percent credit, which may be applied toward the tuition of a future course, seminar, webinar, product, or service.
  • Substitute Attendees: If you prefer, you may appoint an alternate colleague or individual to attend in your place up to the very last minute, without any additional cost.
  • No-Shows: Any no-shows are subject to forfeiting the full registration fee. No-shows are strictly subject to the full registration fee.
  • Method of Payment: Once a registration payment has been processed, the method of payment cannot be changed.
  • LSI Course Rescheduling/Cancellation: LSI reserves the right to cancel or reschedule a course due to insufficient enrollment (this decision is made no less than 7 days prior to the course). Registrants of canceled courses will be notified as soon as the decision has been made. LSI’s responsibility will not exceed the amount of the collected tuition.

2. Zeffy Platform Contributions (Important Notice)

LSI uses Zeffy to process online credit card registrations. Zeffy is a specialized, 100% free platform for nonprofits that charges our organization $0 in processing fees, ensuring that your funds go directly toward supporting our mission of safer STEAM classrooms.

To sustain this model, Zeffy offers buyers the option to add a voluntary contribution (or "tip") during checkout. LSI does not receive these funds and cannot refund them from our dashboard. If you or your organization added a Zeffy contribution in error and require a refund for that specific portion, you must claim it directly through your digital receipt.

  • Zeffy Refund Timeline & Deadlines: According to Zeffy's platform rules, voluntary contributions can only be refunded within 30 days of the original transaction date.

To request your Zeffy refund within that window:

  1. Locate your original Zeffy confirmation email receipt.
  2. Scroll to the transaction details section at the bottom.
  3. Click "Learn more" directly next to the Zeffy contribution line item.
  4. Select the option to change your contribution amount to $0.
  5. Zeffy will automatically credit that amount back to your original payment method within 5 to 10 business days.

Note: If you require a refund for both the course fee and the Zeffy contribution, they must be handled separately as outlined above.

3. Check and ACH Payments

For organizations and universities that utilize alternative payment methods, LSI fully supports refunds through the original method of payment:

  • ACH/Direct Deposit: Approved refunds for registrations paid via ACH will be credited back to the original bank account on file.
  • Check Payments: For registrations paid by physical check, LSI will issue a refund check written out to the original paying institution or individual.
  • Processing Time: Please allow 10 to 14 business days for the processing and mailing/delivery of ACH and check refunds.

4. Digital Products & On-Demand Courses

  • No Returns on Downloads: Once PDF products have been downloaded or On-Demand courses have begun, no returns or refunds are possible.
  • Product Previews: We do not offer open "viewing" of all our products on the website. If you wish to place an order but would like to view a product beforehand, please contact info@labsafety.org for special viewing instructions.

5. Direct Support & Assistance

If you run into any issues requesting your Zeffy contribution refund, or if you need to coordinate an institutional check/ACH refund, our team is here to help. Please reach out to us at info@labsafety.org.